Careers @ HostMySite

Join the HostMySite.com Team!

Are you passionate about technology and love to help others? If so, HostMySite.com has exciting career opportunities for you. You'll be in the center of a positive, fun, and team-oriented work environment with a company at the cutting edge of the IT industry. Get trained in the exciting field of Web hosting and gain experience with computer networks, Web design, Internet connectivity, troubleshooting, and more. All current open positions are listed below.

Technical Support Representative
Technical Support Representatives (TSRs) are the front line support staff for our customers. TSRs are responsible for answering general questions and troubleshooting basic technical support issues. Our TSRs are empowered to log into servers, troubleshoot problems and provide outstanding service to our customers while working in a 24/7 inbound call center. TSRs have the most verbal contact with our customers and are the voice that our customers will associate with HostMySite.com. The tickets TSRs create are the road map for the rest of support.
The ideal candidate will have experience with the following: Windows 2000 and/or 2003 Server Basic Internet protocols and services such as TCP/IP, DNS, SMTP, POP3, and HTTP Experience with some web application servers and platforms, such as IIS, Apache, ASP.NET, ColdFusion, PHP, and Perl, is very helpful but not strictly required Proficient typing and written communication skills Create comprehensive tickets documenting client issues Assist clients in resolving client side issues Maintain excellent phone/email/live chat rapport with customers while gathering concise information and limiting overall call time Some experience using Linux systems is also a plus Required to work 3pm-12am Tuesday-Saturday or Sunday-Thursday PT evening and weekend positions available CO-OPs and internships available
Department: Technical Support	Status: Full Time & Part Time
Location: Newark, DE	Shift: 3:00pm-12:00am